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The Latest from FormWave Journal
Designing Your Legibility
Summary: The article uses the author's 30 years managing type 1 diabetes as a lens for a broader framework called "legibility"—how much context outsiders need to understand something, and who controls that translation. Drawing on James C. Scott's Seeing Like a State,...
From SaaS to Service as Software
Summary: In this article, AI Strategist Derrick Cash breaks down the rise of Service as Software (SaS), why the familiar seat-based SaaS model is under structural pressure, and what the leaders who get ahead of this shift are doing differently.Why the SaaS Industry Is...
SaaS vs SaS
FWC PODCAST EPISODE #2 You've invested in the SaaS stack. Salesforce. HubSpot. Workday. ServiceNow. And yet — work is still slow. The tools are there. The budget was spent. So what's actually broken? In this episode, Palmer, Derrick, and Christa sit down to cut...
Should Organizational Culture Be Comfortable with Judgment Automation?
Summary: Judgment automation and agentic AI are reshaping organizational culture by exposing human bias and redefining decision-making. This article explores how businesses can align narrative, leadership, and systems design to build collective intelligence, improve...
